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Just head to the “My Orders” page to check the status of your order.
We have a range of convenient payment options for buyers. You can pay using your Zip Pay, Apple Pay or Google Pay account, or credit card. The option to set payment terms to 30 days from the end of the month is also available if you hold an approved credit account with WINEDEPOT.
Unfortunately, you cannot place an order for a product that is out of stock. We are developing backorder functionality and would love to know whether you feel this is of benefit to you as a trade buyer. Email us at [email protected] to submit any feedback.
Yes, simply click “Request a sample” on the product description page. Samples are not available for all products and it is at the discretion of the supplier as to whether they fulfil sample requests.
Orders can be cancelled up until the time they have been sent for fulfilment by our depot. To cancel an order, click on the “My Orders” page and follow the prompts from there. If you are unable to cancel, please contact the support team at [email protected]. Orders may attract a $30 restocking fee if they have already been fulfilled.
Yes, you will have the option to specify an exact date and an AM or PM time slot for delivery at checkout. If you are not available to accept the delivery, a re-delivery will be scheduled. We do not leave parcels unattended.
In the event the buyer decides to reject or return the goods for any reason, your stock will be returned to our warehouse and any credits raised to the buyer will appear on your next payment schedule. WINEDEPOT will manage this process on behalf of the buyer and supplier.
In the unfortunate event that your goods are lost or damaged, WINEDEPOT will reimburse you at the standard wholesale price (exclusive of WET and GST) of any goods lost or damaged over and above the Warehousing Ullage Allowance up to the maximum Warehousing Ullage Annual Claim Limit.
We will resend a replacement carton to the buyer and waive the redelivery cost.
Please email [email protected] to get in touch with a customer service representative. You can also call us on 1300 933 768 between 9:00 am and 6:00 pm AEST.
Buyers and suppliers may decide to negotiate agreements and these agreements can be reflected in your pricing on WINEDEPOT MARKET. If your pricing is not reflecting correctly, please check with the supplier if it has been loaded. Suppliers can contact our support team at [email protected] for any assistance.
Yes, all of our depots are insulated and ventilated to ensure the depot is kept cooler than outside temperatures.
Delivery preferences can only be set at an account level. As a result, delivery preferences will be captured at checkout and will be applied to all addresses.
In the rare event that you are not happy with your item(s) or products are damaged during delivery, we urge you to contact [email protected] and let us know what you would like to return, why, and if you would like a credit note or refund. We will then send you a returns label to attach to your order. Ensure product(s) are securely packaged and returned in original condition. All returns must be lodged within 48 hours of delivery.
Please allow up to seven business days from the receipt of your parcel to complete the process of your return. We also pick up parcels.