WINEDEPOT trades under quote collecting and remitting to you. This means we collect WET on your behalf and pass straight through to you. We will provide you with a report on the WET collected, which you can use to assist in managing your WET obligations with the ATO.
Yes, you need to insure your goods for the full insurable value whilst they are in possession of WINEDEPOT, whilst they are in transit to WINEDEPOT and/or during transport or delivery.
WINEDEPOT is not liable for any loss or damage to the goods stored, shipped or delivered.
WINEDEPOT takes care of this for you. We hold this liability and we guarantee you payment in the event of delayed payment or default from the buyer.
You will get paid in 30 days from the end of the month of the sale. For a small fee of 2.5% of the value of the sale (includes WET for wine), you can choose to take advantage of our Payment Accelerator and get paid within three business days from the date of the sale. Simply opt-in for Payment Accelerator at 2.5% of sale by emailing us [email protected]
Buyers can pay via credit card (Visa, Mastercard and AMEX), direct debit and Zip Pay.
Yes, all of our depots are insulated and ventilated to ensure the depot is kept cooler than outside temperatures.
No. Only buyers can change or cancel MARKET orders via our customer service team.
In the event the buyer decides to reject or return the goods for any reason, your stock will be returned to our warehouse and any credits raised to the buyer will appear on your next payment schedule. WINEDEPOT will manage this process on behalf of the buyer and supplier.
In the unfortunate event that your goods are lost or damaged, WINEDEPOT will reimburse you at the standard wholesale price (exclusive of WET and GST) of any goods lost or damaged over and above the Warehousing Ullage Allowance up to the maximum Warehousing Ullage Annual Claim Limit.
We will resend a replacement carton to the buyer and waive the redelivery cost.