Privacy Policy

User Privacy Policy


We respect the privacy rights of our online visitors and users and we recognise the importance of protecting your personal information. The following information in this privacy policy is provided by Wine Depot Holdings Pty Ltd (WINEDEPOT) to enable our online visitors and Users to be fully informed of how we collect, store, use and disclose personal information you provide us with.

This User Privacy Policy applies to your use of our application https://beta.winedepot.com (“Site”) and general website https://www.winedepot.com (“Site”) along with all WINEDEPOT services including payment services, products and tools (collectively the “Services”), regardless of how you access or use these Services, including access via mobile devices and apps. 

What Personal Information is collected
WINEDEPOT collects personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site.  

Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

What non-personal information is collected
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.  

How we store and safeguard your personal information
We are committed to protecting your personal information managed by us and take the necessary steps to maintain appropriate safeguards to ensure the security and integrity of the information you have provided us with.  

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information such as Username, password, email, transaction information, credit card numbers, bank details and data stored on our Site. 

When you use our Sites, place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. 

We incorporate 2FA (Two Factor Authorisation) on our Mail Server and CRM (client relation management system) 

Web browser cookies
Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
WINEDEPOT may collect and use Users personal information for the following purposes:

  • To run and operate our Site; we may need your information to display content on the Site correctly.
  • To improve customer service, Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve our Site, we may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails, we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
  • To personalise the User experience, we may use information to understand how our Users use the services and resources provided on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Electronic newsletters & Unsubscribe Policy
We understand the importance of protecting User email addresses. If User decides to opt-in to our mailing list, a User may receive emails that include company news, updates, related product or service information.  

To comply with ACMA; at any time a User can unsubscribe from receiving future emails, we include unsubscribe options at the bottom of each email. A User can also contact our customer service team for assistance.

Third-party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy
WINEDEPOT has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any requests, questions or concerns about our use of your personal information and this Privacy Policy, please contact us via our online contact form or call 1300 933 768.

Last updated on 30th of April 2020.